Shipping and Returns
How long does it take to ship my order?Under normal circumstances we require 3 – 5 days to print, expertly hand-cut & carefully wrap your stickers ready to deliver to your home. See the rates below for delivery transit times. During COVID-19 please allow an extra 2 weeks from the date of your order excluding weekends to receive your goods. Where do you ship to?We ship to the USA, Canada, UK, Europe, Asia, Australia, New Zealand, North Africa, South America and the Middle East. Swipe left to see our rates. Orders of 90€ or more ship for free. Learn more about free shipping If you don't see your country listed at the checkout, please request a custom shipping rate for you.
Note: USA & Canadian residents that opt for 3-day express shipping please allow up to 48 hr to print, cut & wrap your goods. Kindly note that public holidays may affect these delivery times. During COVID-19 Express shipping is not available until further notice. Do you offer free shipping?
Where do you ship from?Our warehouse is based in Indonesia so most likely your order requires international shipping. Certain countries, such as the EU, UK & Canada, impose Value Added Tax (VAT) and/or duty to our products when they enter. Any additional fees derived from importation, such as taxes, processing or brokerage fees are the customer’s sole responsibility. Please check your country's customs policies before buying an item. We will not be responsible if customs holds or confiscates certain items. Order CancellationsYou may cancel your order within 48 hrs of placing it and receive a refund in full. Please Contact Us to cancel your order within 48 hrs and quote your order number.After 48 hrs your order is printed and will attract a 20% restocking fee excluding shipping charges if cancelled. What is your Return Policy?We want you to be thrilled with your purchase. If for any reason you are not completely satisfied, just return your tile stickers Contact Us via email within 14 days of receiving your order. Explain the problem to us and we'll do our very best to rectify the situation.
During Covid-19 returns to our office may incur unusually long delays. Please make your selection carefully. We can only process a refund once we receive your order. Read more If your order is eligible for a return we'll issue a RMA ( Return Merchandise Authorisation ). Kindly allow up to 48 hrs to receive this. Returns without an RMA will not be accepted. Return only unused stickers to us and we'll process your refund upon receipt of the goods. Items that are received damaged will not be refunded. Use the original packing and wrap the goods as you received them to ensure we receive them in re-sellable condition. Provide a tracking number when you return the goods to us. Without one we cannot trace it. Custom orders, samples & sale items are final - No returns accepted. |